Story is a Premium Sneaker, Collectibles & Apparel consignment store Experience, which means pre-approved individuals bring in their own supply of products for us to sell on their behalf. Each and every item is authenticated and verified to be in either new, unworn condition, or in acceptable pre-owned condition by our trained expert staff. All items for sale are clearly stated, new or pre-owned. 

We are located at 166 Buitengracht Street, Cape Town City Centre, Cape Town. Please visit our location page here

All Story merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy. Once verified, our items are tagged with a unique serial authenticity tag to ensure what you receive has been authenticated by us. 

We are in the process of finalising our online consignment portal and full consignment offering and will be launching it to the greater public as soon as we are ready. If you would like to join our pilot phase, please bring your items into our physical store and our team will gladly take you through our process. 

Story is a consignment marketplace, which means that we sell items on behalf of other individuals. The final determination on price is made by the consignor, but we work with them to help price items as competitively as possible.

Yes, absolutely. You can make an offer directly through our website on the product page of the item you are wanting to purchase. Once your offer has been submitted, you will notified via email with the result from the seller as soon as possible, and if successful, with a discounted payment link to purchase.

If you’re not quite sure which size is right for you, please make sure to get in touch with us before placing your order.

An order can be cancelled for a variety of reasons. One reason is because we could not verify the payment details provided. In these instances, we invite you to place your order again using a verified alternative payment method. We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment. For all cancelled orders, a full refund of the item(s) will go back to your original form of payment. Please read our full T&C's here

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

DOMESTIC SHIPPING:

We currently offer three different domestic shipping options, delivered to your door with our courier partner. Shipping rates apply once your item has dispatched from our warehouse, depending on your location.

INTERNATIONAL SHIPPING:

We now offer Express International shipping with Fedex and UPS!

Import duties, taxes, and charges are now included at checkout to guarantee your total cost of the item to your country.

International delivery on average is 3-6 working days, however it can take anywhere from 5-15 days to arrive with you, depending on the regulatory authority in your country. 

All orders are shipped in protective shipping boxes or packaging to protect the contents of your order as best we can.

Please note, we are not responsible for any damage while in transit.

View our full shipping policy here

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout along with any custom duties and taxes due for your destination country.

Regrettably, due to products sold via our online and our retail channels being of a consignment and after-market nature, we are unable to offer returns, refunds, or exchanges of any kind. All sales are final. Please read our full policy here

Yes. All international shipments will include the required customs and duties amounts at checkout so there are no surprises.